Data Protection

New PK Loke Privacy Policy — Your Data Is Completely Safe With Us

We believe your privacy is a fundamental right. At New PK Loke, we are fully transparent about how every piece of your data is handled.

Last Updated: January 2026
SSL Encryption All Data is Secured
No Third Parties Data Not Shared
Your Control Delete at Any Time
How We Protect Your Privacy

A quick overview of the measures we take to protect your data at New PK Loke

Secure Data Storage

All your personal data is stored on encrypted servers. We use the most advanced security technology available to prevent unauthorized access.

No Data to Third Parties

We never share your data with any third party except where legally required. Your privacy is our highest priority.

Control Over Your Data

You can view, correct, or request deletion of your data at any time. This right belongs to you.

SSL Encryption

Every transaction and data exchange on New PK Loke is secured with 256-bit SSL encryption. Your payment information is never left exposed.

Marketing Preferences

You can unsubscribe from promotional emails or messages at any time. No marketing communications will be sent without your consent.

Transparent Policy

What data we collect, why we collect it, and how long we retain it — all clearly explained in this policy. No hidden terms.

1Introduction

Welcome to New PK Loke. This Privacy Policy explains how we collect your personal data, how we use it, and the steps we take to keep it secure. This policy applies to the New PK Loke website, mobile app, and all related services.

We believe privacy is a fundamental human right. That is why New PK Loke has made user data protection a top priority from day one. By using our platform, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully before registering.

Please note: This Privacy Policy, together with our Terms and Conditionstogether form a complete legal framework. We recommend reading both.

New PK Loke is a trusted gaming platform built with Bangladeshi players in mind. We handle every member's personal data with care and never misuse it. Your trust is our most valuable asset.

2What Data We Collect

New PK Loke only collects data that is necessary to deliver the best gaming experience. We do not collect anything beyond what is needed. Below is an overview of what data we collect and where it comes from:

Information Collected at Registration

  • Full name and date of birth — for age verification and account identification.
  • Email address — for communication and account security purposes.
  • Mobile number — used for OTP verification and important notifications.
  • Address — required to complete KYC verification.
  • National ID or passport number — used to verify your identity.

Payment-Related Information

  • Mobile banking number (bKash, Nagad, Rocket).
  • Transaction history and amounts.
  • Date and time of deposits and withdrawals.

Automatically Collected Information

  • IP address and device type.
  • Browser type and operating system.
  • Time spent on the platform and which pages you visited.
  • Information collected through cookies and similar tracking technologies.
Data Types Purpose of Collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email Address Account Communication & Security Yes
Mobile Number OTP Verification & Notifications Yes
Payment Information Transaction Processing Yes
National ID Card KYC Verification Yes, for withdrawals
Device & Browser Information Security & Experience Enhancement Automatic

3Use of Information

New PK Loke uses your data only for specific, legitimate purposes. We never sell your information or use it for unrelated purposes. The data we collect is used for the following:

  • Account Management: For registration, login, password recovery, and profile management.
  • Identity Verification: To complete the KYC process and ensure legal compliance.
  • Transaction Processing: To process deposits and withdrawals quickly and securely.
  • Customer Support: To help our support team resolve your issues.
  • Platform Development: To analyze user behavior and enhance the overall gaming experience.
  • Fraud Prevention: To detect suspicious activity and keep the platform secure.
  • Promotional Communications: To send you bonus and promotional offers with your consent.
  • Legal Compliance: To fulfill data requests from relevant regulatory authorities.
Our Commitment: Your data will never be sold to advertising companies. It will only be used for the purpose for which you provided it.

4Data Retention & Period

New PK Loke retains your data only for as long as it is needed or legally required. Once that period ends, your data is securely deleted.

  • Account Information: For the duration the account is active, and up to 5 years after closure.
  • Transaction Data: A minimum of 5 years, in accordance with financial regulatory requirements.
  • KYC Documents: For the duration required under applicable law.
  • Support Conversations: Up to 2 years after the issue has been resolved.
  • Log Files: Typically 90 days for security review purposes.
Please note: Even after an account is closed, certain data may be retained for a specified period to meet legal obligations. This is part of our legal responsibility.

We follow a data minimization policy — we only retain what is necessary. Our system automatically deletes data once the applicable retention period has ended.

5Data Sharing & Disclosure

New PK Loke does not share your personal data with third parties. However, limited disclosure may occur in the following specific circumstances:

  • Payment Processors: Information necessary to process transactions via bKash, Nagad, or Rocket is shared with those providers. Each of these services operates under its own privacy policy.
  • Law Enforcement Agencies: We are legally obligated to provide information when required by a government directive or court order.
  • Technology Service Providers: Trusted partners for hosting, cloud storage, or security services — all bound by strict confidentiality agreements.
  • Fraud Prevention: In cases of suspected financial fraud or illegal activity, relevant authorities may be provided with the necessary information.
We never sell or transfer your data to advertising networks, data brokers, or unrelated third parties.

6Cookies & Tracking

New PK Loke uses cookies and similar technologies on the website to enhance your browsing experience and improve the platform's performance.

Cookie Types:

  • Essential Cookies: Essential for maintaining login sessions and platform security. Disabling these will prevent the platform from functioning properly.
  • Performance Cookies: Data such as pages visited, time spent, and games played is collected to improve site performance.
  • Preference Cookies: Used to remember your language preference, theme settings, and similar choices.
  • Analytics Cookies: Used to understand platform usage patterns — this data does not contain any personal information.
Cookie Controls: You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features.

7Your Rights

As a New PK Loke member, you have the following rights over your own data. Contact our support team to exercise any of these rights.

Right to Access

You can find out what information we hold about you and review it at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a standard, portable format.

Right to Opt Out of Marketing

You may opt out of promotional communications at any time.

To exercise your rights: Contact our support team. We typically respond to requests within 30 business days.

8Security Measures

New PK Loke protects your data using industry-leading security technology. Our security framework operates on multiple layers — if one layer is compromised, the others remain active.

  • 256-bit SSL/TLS Encryption: All data is transmitted through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for your login.
  • Regular Security Audits: Regular system audits conducted by external specialists.
  • Firewall & DDoS Protection: To prevent unauthorized access and attacks.
  • Encrypted Database: Stored data is also kept encrypted.
  • Restricted Staff Access: Only authorized personnel may access data on a need-to-know basis.
  • Suspicious Activity Monitoring: 24/7 automated monitoring system.
Your role matters too: Use a strong password, never share your login credentials with anyone, and report anything suspicious to us immediately.

In the event of a security breach, we will notify affected users as quickly as possible and take all necessary steps to address the situation. Our Incident Response Team is on standby around the clock.

9Minor Protection

New PK Loke is strictly for users aged 18 and above. We do not knowingly collect data from minors and actively discourage them from using the platform.

  • Age verification at the time of registration is mandatory.
  • Age verification is carried out as part of the KYC process.
  • If a user is suspected to be a minor, their account will be suspended immediately.
  • Parents or guardians may request the closure of a minor's account.
If we become aware that personal data has been collected from a minor, we will immediately delete that information and close the account.

10Policy Changes

New PK Loke may update this Privacy Policy from time to time. We will notify you before any significant changes take effect. How we notify you:

  • Displaying a prominent notice on the website.
  • Sending notifications to your registered email address.
  • Updating the "Last Updated" date on this page.

Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. If you do not agree, please contact our support team.

11Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our Data Protection Team is always ready to assist.

Contact by Email

Support@newpkloke.com — Email us for any privacy-related queries. We aim to respond within 24 hours.

Live Chat Support

Get instant help via 24/7 live chat — the fastest way to handle any urgent privacy-related concerns.

Our Goal: Every privacy-related request will be handled within 30 business days. For complex cases, we will notify you in advance.
Responsible Gaming

Your Data Is Safe — Join New PK Loke Today

Trusted privacy policy, secure payments, and responsible gaming — all in one place.

SSL Secured No Data Sharing Your Control
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